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All sales are final!
No refunds issued
after we start processing your order!
Hours:
Store: 8 a.m. 'till 5:00 p.m. (or later) Mon. - Fri. Central
Standard Time
Phone orders 7:30 a.m. 'till 8:30 p.m. (7 nights a week)
Central Standard Time
Rose colors...
Our standard roses are reds 50 to 70 cm. With proper care your
roses will stay fresh
and last longer if you follow our rose care instructions here.
If there's a choice...
If there's a choice of color or style, please indicate it under
special instructions
on our order form, or tell us when phoning in an order. If none
is indicated,
we will use our best judgment for the occasion.
Deluxe arrangements will have more expensive flowers in it. X-L
arrangements
will have flowers and/or more expensive flowers in in it.
Colors and styles...
Please
remember that each design is custom made and
no two arrangements will look
exactly alike. Availability of seasonal
flowers and containers will vary from season to
season! If it says seasonal (or spring or fall) the flowers might
be different than shown,
it will be made using only fresh, high quality flowers with coordinating
flower colors.
Photos Shown:
The photos shown on this website are only examples and for
representational purposes only. The actual products that are
delivered may not be exactly
as pictured due to product availability, and designer preferences.
Deliveries...
A delivery
fee of $9.00 will be added to each order, for each address.
Orders must be placed by 8:00a.m. for same day delivery to a
business, or by Noon
if the order is going to an residence.
Orders received after Noon will be delivered on the next business
day.
We will try our best to accommodate deliveries at specific times,
and
we can't guarantee any timed deliveries.
It is
your responsibility to make sure someone will be there to accept
the order, not
ours! If no one is there to accept an order, we will try to get
a neighbor to accept the order, otherwise it will be left near
the front door. If this is not acceptable, please
do not place an order with us! Our delivery service will charge
us full price to return the order to us the next work day, and
by that time, the flowers will be dead after sitting in a delivery
truck over night. No refunds or re-deliveries will be made!
Delivery charges will be added to all orders as follows (unless otherwise noted):
*$8.00 for all next day deliveries using Hayden Floral Delivery
Service
Same day deliveries, see top of the page the item is shown on.
Sunday delivery, see top of the page the item is shown on.
Since 9-11,
no deliveries are accepted going to any government building because
of extra security not allowing any package deliveries anymore!
A security
search
can destroy every arrangement in a delivery van, plus take up
to 1 hour to complete!
No deliveries
to churches anymore! (Most of the time no one is there to accept
an order!
If an order
is refused or canceled after our delivery service has the order,
it will be disposed of because we will not pay full delivery charge to
have it returned to us on the next work day! Let us know at the
time of ordering if you want to pay 3 times the delivery charge
to have it redelivered the next day! We will not be responsible
for the condition of your order after sitting in a van overnight!
We reserve the right
to postpone a delivery because of bad weather conditions or other
acts
beyond our control. We are not responsible for any act of nature.
No refunds will be issued.
We will do our best to accommodate deliveries at a certain period
of the day. We cannot guarantee any certain time that Hayden
Floral Delivery will deliver by, we can only make a educated
guess when a delivery will arrive! Also,
see here
Hospital deliveries...
We deliver New Baby and Get Well Arrangements, Balloons and Gift
Baskets to every
hospital in the St. Louis area, at a very affordable price. Please
make sure before
placing an order, that the recipient will be there to receive
it, by the delivery method
that you choose, and not be released before the delivery can
get to that person.
No refund can be made if the recipient has been released!
Most hospitals ICU's will not allow flowers or plants! We can
check to make sure the recipient
is not in ICU for you, if so, we will check twice daily (Mon.-Sat.)
and send the order when a
regular room has been assigned with our next regular delivery
run. There is always a chance that the recipient will be released
between the time that we called and by the time the flowers arrive
at the hospital! This is beyond our control. No refunds will
be given.
No Deliveries to any school or university on Saturday or
Sunday.
Holiday deliveries may only have 1 delivery run per
day during holiday periods.
usually picked up around 7 a.m. and deliveries may run late due
to high volume!
Valentines Week
Deliveries...
Delivery to only St. Louis city & county. No deliveries to
any school or college, government facility, airport or Boeing
campus! Please make sure someone will be there to accept the
order! If no one is there we will try to get a neighbor to accept
the order, if not, it will be left near the front door! We can't
guarantee any certain time for your delivery !!! Please don't
place an order with us if this is not OK. You can not change
or cancel the order once it is placed! If you want to make sure
that your flowers will be enjoyed on Valentine's Day, have them
delivered before February 14! Accidents, weather, and other acts
beyond our control may occur. The only way we will guarantee
delivery is to ask for delivery between the 9th. and the 12th.,
especially if going to a business that is not open late and you
let us know the hours someone will be
at the business when you place an order!
Cancellations...
Orders cannot be changed or canceled or issued a refund once
we start making the
arrangement. No exceptions!
Please use our online
Shopping Cart to place an order...
We prefer
online orders. There
is less chance of an order or delivery mistake because
all the order information written for us, and there is no chance
of us writing down the
wrong information! Online orders will have priority over phone
orders. Our online ordering is
safe and secure! You will receive an automated receipt in a few
minutes when you order online.
Privacy...
We treat all of the information provided to us as confidential,
and will not
disclose or sell this information to any other parties. We will
only contact
you in case we have a question about your order. Be sure to check your
e-mail in
about 15 minutes for a conformation or if we have a question
about your order.
Receipts...
If you
need a receipt for your order, please place you order online,
you will get one right away.
Inquires...
All delivery or order inquires by e-mail only Contact
Us Here
You must notify us within 3 business
days if there was a delivery problem.
Most of our records will be at our bookkeepers business and not
at ours.
We'll forward your e-mail to our bookkeeper right away.
* Delivery charge is non refundable and
is per order, per delivery. |
